Multi-Agent AV Customer Support Pipeline

From passenger feedback to
engineering ticket, automatically.

5 agents collaborate through Band — classifying feedback, triaging safety, drafting responses, quality reviewing, and creating engineering tickets.

📥

Intake & Classify

→

🚨

Safety Triage

→

💬

Resolution Draft

→

🔍

Quality Review

→

🔧

Engineering Handoff

Try a sample scenario:

Ticket ID Auto-assigned

Vehicle ID (1 – 200)

Vehicle Type Auto-filled

Software Version Auto-filled

Star Rating

★ ★ ★ ★ ★

Customer Feedback

5 agents collaborating through Band...

📥 Intake & Classification

🚨 Safety Triage

💬 Resolution Draft

🔍 Quality Review

🔧 Engineering Handoff

✅ Case Closed

-

Priority

-

Safety

$0

Refund

-

Eng Team

0

Band Msgs

📋 Ticket Details

🏷️ Classification

🚨 Safety Assessment

💬 Approved Customer Response

✅ Internal Action Items

⚖️ Decision Criteria

🔍 Issues Requiring Investigation

✅ Release Checklist

🔍 Quality Review Summary

🔧 Engineering JIRA Ticket

📡 Band Collaboration Log

📊 Metrics Dashboard

Aggregated from all pipeline runs in this session

📭

No data yet

Run the pipeline at least once to see metrics here.

—/9

KPIs Met This Week

—

vs. weekly targets

0

Total Rides

processed

Target: 2,000 / week

—

Avg Rating

customer satisfaction

Target: ≥ 4.5 ★

0%

Good Rides

zero issues

Target: ≥ 80%

0%

Safety Incident Rate

of all rides

Target: < 10%

0

NHTSA Flags

reportable incidents

Target: < 10 flags / week

—

Avg Quality Score

review agent rating

Target: ≥ 85 / 100

0%

Eng. Escalation

needed engineering

Target: < 18%

$0

Avg Refund/Credit

per case

Target: < $8 avg

0

Avg Band Msgs

per pipeline run

Informational

0

P1 Incidents

critical priority

Target: < 20 P1s / week

📂 Feedback Category Breakdown

🎯 Priority Distribution

🛡️ Ride Quality Rates

📉 Churn Risk Distribution

💬 Customer Sentiment

🔍 Quality Review Decisions

Vehicle Action Taken

🔧 Engineering Team Escalations

🕒 All Rides

Ticket ID	Vehicle ID	Vehicle Type	Software Branch	Category	Priority	Safety	Sentiment	Rating	Quality	Refund	Eng.	Date

◢◤ ◈ RIDEREX — VEHICLE FLEET REGISTRY ◈ ◥◣

200

Total Vehicles

—

Active

—

Maintenance

—

Grounded

—

Total Incidents

SYSTEM ONLINE |

--:--:--

⌕

FLEET REGISTRY — SHOWING 1–100 OF 200 ◢◣

🔀 Software Branches

Software release tracker & branch readiness

From passenger feedback toengineering ticket, automatically.